FREQUENTLY ASKED QUESTIONS

If you have not received an order confirmation after placing your order, please check your spam folder. Sometimes emails end up there because they are recognized as advertising. The same applies to shipping confirmations and DHL delivery information. You should usually receive emails about these too. If this is not the case, please also check your spam folder.

You can pay for your purchase via Amazon Pay, American Express, PayPal, Apple Pay, Google Pay, Klarna, Mastercard, VISA, Shop Pay, Maestro or Union Pay.

Please first check your customer account or your e-mail account to see if you can find your order there to make sure that it is not an accidental order or an order that someone has placed in your name.

Then contact our support team at service@monolith-grill.de. Please either include the order number or state what was ordered and when you received the order.

We will process your order as soon as we receive it. Unfortunately, it cannot be changed or canceled by you directly in the store. In this case, please contact info@monolith-grill.de

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Yes, of course! You can find the international shipping rates under Shipping and returns at the bottom of the page.

The delivery time by DHL within Germany is usually 3 - 5 working days.

You can also find the delivery time for all other countries under Shipping and returns.

The delivery time by GLS within Germany is usually 3 - 5 working days.

You can also find the delivery time for all other countries under Shipping and returns.

If you would like to return your ordered goods, please send us an email with your full contact details and order number to service@monolith-grill.de.

We charge a flat rate of 7€ for returns from Germany.

For returns from Austria we charge a flat rate of 14€.

For returns from Switzerland we charge a flat rate of 16€.

We will deduct this from the refund of the purchase price to you after receipt of the undamaged goods. The refund will be made using the same payment method that you used to pay us for the item.

For all other countries, the return shipment must be organized and made free yourself.

In the event of warranty or damage, we will of course cover the return costs. Please contact service@monolith-grill.de

In the event of a warranty claim or damage, we will of course cover the return shipping costs.

Provide an answer to the question here, with as much detail as possible to help your customers.

If you receive broken goods, please contact us immediately using our contact form. It is important that you send us a picture of the defective item and how it was packed so that we can avoid this happening in the future. We will then take care of a replacement delivery as quickly as possible.

We offer a 15-year guarantee on our Kamados, as a lifetime guarantee is unfortunately not permitted in Germany.

A Monolith ceramic barbecue is known for its durability. Thanks to the high-quality materials and robust construction,
a Monolith barbecue can last for many years if it is properly cared for and maintained. However, the exact lifespan may vary depending on use and care. It is important to clean the barbecue regularly and protect it from extreme
weather conditions to maximize its lifespan.

The prices for MONOLITH barbecues vary depending on the model and
equipment. You can find an overview of all models here.

The special thing about a ceramic grill is its ability to
ensure even heat distribution and retain heat efficiently. The ceramic construction makes it possible to
reach high temperatures while retaining the moisture of the food, resulting in juicier and more flavorful grilled food. In addition, a
ceramic grill offers versatility, from slower
low temperature cooking to fast grilling at high
temperatures. Find out everything you need to know about The Kamado here: What is a kamado?

Our Monolith covers are equipped with first-class
UV protection to minimize fading or discolouration caused by intense sunlight or prolonged UV exposure. However, despite the use of state-of-the-art UV stabilizers, we cannot guarantee permanent
prevention of colour fading.

In accordance with our guarantee conditions, we would like to point out that fine cracks in the glaze, known as craquelure, can occur during the firing process of the ceramic due to the different expansion coefficients
of the glaze and the base material. These cracks are unavoidable and are even deliberately accepted, as they help to make the ceramic more resistant to temperature fluctuations. Crackle cracks therefore do not constitute grounds for a complaint.

However, if ceramic parts break out or pieces of glaze
chip off, please contact our customer service so that we can help you further.

You can also find more information about craquelure on Wikipedia: Crackle -
Wikipedia

Heat and operation of the Monolith ceramic grill can cause the felt pad under the clamping rings to shrink. As described in the operating instructions, it is important to check the two Allen screws on the clamping rings regularly and before the first
use. It is often
sufficient to retighten the two clamping rings to ensure that the lid is firmly in place.

If this is not sufficient, we will be happy to send you instructions on how to adjust the lid.

In the first batch of Classic, Junior and Le Chef models delivered in 2016, a smoking unit was installed that did not yet have a locking mechanism. This can lead to the flap opening on its own due to vibrations or transportation of the grill.

In this case, we will be happy to send you a replacement smoking unit. To fit the smoker flap, proceed as follows
:

1. First loosen the two nuts of the smoking unit on the inside of the body and
   then remove the complete unit to the front.
2. Insert the new unit and refasten the washers and nuts. Do not overtighten the nuts,
   as this can lead to stress cracks in the ceramic.

The protector stone is placed on the bottom of the
ceramic body in the fire box. Its function is to prevent the grill from getting too hot on the underside, which reduces the risk of stress cracks in the
body.

It is important to note that the grill must not be operated without the
protector stone. Complaints due to damage caused by not using the protector stone can unfortunately not be accepted
.

Thanks to the storage capacity and the large mass of the ceramic, the MONOLITH grill keeps set temperatures absolutely constant, meaning that frequent readjustment of the temperature is rarely necessary. Only very large quantities of meat that are placed in the grill in a cool place may occasionally
require the temperature to be adjusted several times.

For even easier temperature control, especially
for long jobs, low & slow cooking or overnight, I can recommend using a BBQ Guru from our range of accessories. This automates the temperature control, which significantly simplifies the grilling process.

Charcoal consumption at low outside temperatures is
only minimally increased, as the MONOLITH is made of extremely heat-resistant ceramic
and has excellent heat insulation and storage capacity. In
this area, the barbecue is clearly superior to any charcoal or gas barbecue made of metal
.

The MONOLITH charcoal grate is coated with a protective varnish,
which burns off the first time it is used. This varnish is environmentally friendly and
harmless and only serves to protect against corrosion.

It is important to note that when using the charcoal basket, the charcoal grate should always be placed under the basket in the firebox. This is because the open structure of the basket concentrates the heat downwards, which can lead to stress cracks in the ceramic
base of the body.

The Monolith charcoal basket is an extremely practical
accessory that also features a divider
on the Classic and Le Chef grill, which can be used to set up a direct and indirect grilling zone.
Here, only one half of the basket is filled with charcoal and
ignited. In combination with the split deflector stones,
the charcoal basket offers further versatile setup options.

A major advantage of the charcoal basket is that it makes cleaning the barbecue
easier. Once the barbecue has cooled down, you can simply shake off the
ash and small pieces of coal and refill the basket with fresh
coal. The old charcoal can be reused without any problems.

The charcoal basket is compatible with all models, including
models prior to the 2016 model changes. However, it is important to
note that the charcoal basket should not be operated without a charcoal grate and under no circumstances without a
protector stone in the barbecue. This is because the
open structure of the basket concentrates the heat strongly downwards,
which can lead to stress cracks in the ceramic body base.

The slots in the firebox and in the fire ring serve as
expansion joints to prevent stresses and stress cracks that can occur in these components
due to the
extreme temperature fluctuations during barbecue operation. It is important to understand that stress cracks are not a defect
and that the firebox can still be used as normal.

The spacer has been changed from model year 2016.
This adjustment means that the lowest grill level is now also at the level of the top edge of the fire ring for
indirect grilling, as with the
Le Chef model. This change is intentional, as it creates around 12 cm of additional
space at the top of the grill. This allows the optional second level, which
is flush with the top edge of the lower part of the body, to be used, which
significantly increases the cooking space. This makes it possible to grill larger
pieces of meat such as turkey, duck, goose and much more.

With direct grilling, the grid is still placed directly on
the fire ring, which remains unchanged. Alternatively, we offer the grill raiser as an
accessory, which corresponds to the old spacer of the pre-2016 models
. This grill raiser raises the grill grate accordingly so that it is flush
with the top edge of the body. The grill raiser can be purchased from
specialist retailers.

The spacer has been changed from model year 2016.
This adjustment means that the lowest grill level is now also at the level of the top edge of the fire ring for
indirect grilling, as with the
Le Chef model. This change is intentional, as it creates around 12 cm of additional
space at the top of the grill. This allows the optional second level, which
is flush with the top edge of the lower part of the body, to be used, which
significantly increases the cooking space. This makes it possible to grill larger
pieces of meat such as turkey, duck, goose and much more.

With direct grilling, the grid is still placed directly on
the fire ring, which remains unchanged. Alternatively, we offer the grill raiser as an
accessory, which corresponds to the old spacer of the pre-2016 models
. This grill raiser raises the grill grate accordingly so that it is flush
with the top edge of the body. The grill raiser can be purchased from
specialist retailers.

The grill ceramic is fired at high temperatures
and is completely frost-resistant. In very cold outside temperatures, it is advisable
to heat up the barbecue slowly to reduce stresses in the ceramic
. It is important to store the barbecue in a protected place or to use
our cover to prevent moisture from accumulating in the barbecue
.

During operation, the lid of the barbecue should first be opened about 4-5 cm
so that the oxygen can slowly enter the barbecue. If
the grill lid is opened quickly, the sudden supply of
oxygen can lead to flames in the charcoal. This effect increases
the further the air inlet opening is closed.

It is recommended that you wear barbecue gloves and stand
to the side of the barbecue while the lid is being opened. If
there is a burst of flames, you should close the lid and the supply air and
exhaust air openings to smother the flames.

The clamping rings should be tightened firmly enough so that
the two lugs through which the Allen screws are guided tilt towards each other
. It is important to check the clamping rings regularly for correct fit and
tension.

The airflow cap or lid valve should be placed on the body with the
Monolith logo facing the handle. It is
normal for the cap to have play to prevent it from jamming
during temperature fluctuations. This was deliberately designed this way. The temperature
is usually regulated exclusively via the daisy wheel or the small round
cast iron valve.

The lid is normally only opened when heating
(to use the chimney effect), when cleaning or pyrolyzing at high
temperatures and possibly also when baking at high temperatures. The
small valve does not change when opening and closing the lid. After
about 4-5 grilling rounds, a light film of grease forms on the cast iron, which
protects the cast iron from corrosion and makes the parts difficult to move. Even
when the valve is fully open, the setting remains stable so that
nothing changes when opening and closing carefully.

In various barbecue communities, the paper test is often recommended as a
means of checking the lid for leaks. A sheet of
paper is placed between the body and the lid and then pulled out. At
the points where the lid does not fit correctly, the sheet of
paper can be pulled out more easily.

However, we do not consider the paper test to be a reliable
means of testing the actual tightness of the grill. Instead,
we recommend the following procedure: Heat the barbecue to an ideal temperature of
110°C indirect heat. Then add smoking chips or pellets to
the barbecue and wait until smoke develops. Then close the top
lid valve completely and continue to wait. If the lid
does not actually fit correctly or the felt does not seal properly,
smoke will escape from these points between the body and the lid.

If smoke escapes, we will be happy to send you detailed
instructions on how to adjust the lid.

When operating the BBQ Guru on the Monolith ceramic barbecue,
recommends closing the exhaust air valve approximately ¾ of the way. After you have fitted the adapter to the
grill and connected the BBQ Guru, light the charcoal from
above, insert the appropriate accessories (deflector, grate), connect the
oven sensor and clamp it to the center of the grill grate. The cable can
easily be laid between the lid and body, with the felt seal
preventing damage to the cable.

The guru now starts the regulation. It is important not to generate
excessive embers, as this could overheat the grill. At
the beginning, the temperature may be slightly higher before it stabilizes after a certain
time. It is recommended not to open the lid during the
start-up process, as this may cause the appliance to over-regulate and
produce too many embers.

If the temperature in the barbecue is too high despite the correct settings
, you can reduce the air supply at the slider of the fan / Pit Viper half
to reduce the amount of air that the Guru blows into the barbecue.

Further information can also be found in the corresponding operating instructions for the BBQ Gurus at
, which we will be happy to send you on request
.

Insufficient air circulation and humidity can lead to
the formation of mold in the grill, corrosion on the metal parts of the grill
and damage to the bamboo side tables and the bamboo handle. To
prevent this, it is advisable to occasionally remove the cover from the
barbecue for ventilation, especially if the barbecue will not be used for a long time

The following quantities of pulled pork (whole pork necks) can be prepared at the same time with the
different models:

• The Classic Grill with the optional second grill level can grill 8 pork necks at the same time,
  provided that the starting material is taken into account in standard sizes of 2-2.5 kg
  per neck.
• The Le Chef grill offers significantly more space and can even accommodate over 40 kg of neck at a time, as confirmed by customer pictures.
• It is recommended to occasionally swap the necks between levels during the grilling process to ensure they cook evenly. This is not due to large
  temperature differences between the levels, but because the
  outer necks may cook faster than those in the middle,
  due to the mass of cool meat.

The MONOLITH Pro series offers a completely new
internal design. Although the external dimensions of the body have remained the same,
the SGS system (Smoke & Grill System) and the new firebox can also be retrofitted in older appliances. It may be necessary to replace the fire ring in older models, as the cut-out for the smoking rail is not suitable.

The SGS system consists of a frame, a ring and
two grate halves.

The MONOLITH Pro series offers a completely new
internal design. Although the external dimensions of the body have remained the same,
the SGS system (Smoke & Grill System) and the new firebox can also be retrofitted in older appliances. It may be necessary to replace the fire ring in older models, as the cut-out for the smoking rail is not suitable.

The SGS system consists of a frame, a ring and
two grate halves.

For digital thermometers or BBQ gurus on the MONOLITH grill
, the sensor cables can easily be fed through between the body and the lid
. The felt seal is thick enough to ensure that the cables are not damaged. However, when closing the lid, it is advisable to ensure that this is done gently and without sudden
movements in order to avoid damage.